Oh the horror of having your wristband ripped off. I feel your pain, truly. And I will send a couple of wristbands to you as soon as possible. Keep the Wu spirit alive!!

Best,
Kate

First of all, thank you very much for your feedback and for recognizing our dedication to constant improvement. The next time you’re in the store, I would love to sit down with you and talk pizza, and get more detailed feedback and suggestions – especially if you’ve worked in the biz and can offer info on how we can improve our overall pizza offering. You’re absolutely right that its not real NY pizza, because we don’t have the same water as New York (which any New Yorker will agree is one of the crucial elements to real NY Pizza – a fact that Grimaldi’s took serious when they opened in Las Vegas, spending thousands on water specialists to get the exact right ph and mineral balance before they made their first pie). Equally enough, we’re not real Neapolitan or any other real Italian. We try to make a good pie in the style of New York pizza, making adjustments here and there for the taste buds of customers from all over the globe. I am interested in what you have to say about the crust though, because while it should have a crisp to the crust, it should absolutely not be dry like a communion wafer, so I’ll definitely look into it and throw a few variations through the oven and see if we need to adjust our recipe. Cheese is pretty much the same situation, some people want a pound, some just a pinch. So we usually default to somewhere in the middle, but the great thing about Pyro, is that if you ask for extra cheese, we give a substantial extra amount, not just a couple sprinkles.

Overall, I again want to thank you for taking the time to send us a line and I completely understand that New Yorkers take their pizza seriously, as you totally should! Let me know when you’re around the area and want to meet up for a slice and a beer or two and we’ll talk shop. Just send me an email josh (at) lushbeijing (dot) com or drop by the stores during the week and have them call me up! Cheers and see you around!

The crust reminded me of the communion wafers I used to eat at church. I would comment on the cheese but there wasn’t even enough to make a comment on it.

To be fair I do really like the sandwiches here. But if you’re going to call yourselves Pyro Pizza at least try to live up to it.

As far as the pizza being inconsistent lately, are you talking recently as in the last few months, weeks, or just this past week or so? Over Chinese New Year we had a skeleton crew working 12 hour days so that we could stay open, and its possible that since we only had a couple delivery guys, that some of the deliveries may have taken longer than normal, resulting in below average pizza quality. However, if you feel that the quality has been inconsistent both in-store and over delivery, and over a longer period of time, please contact me so that I can get more detailed feedback and address my staff training.

Finally, thanks for the positive feedback on the pizza points, online ordering, 2-4pm special, and on our cold beers at Lush! We know we’re more expensive than many other places in Wudaokou, but we won’t sacrifice on quality and because of our imported toppings, cheeses, and products (as well as our commitment to our staff treatment), it drives up our bottom line. But even though we have to charge what we do, we try and make up for it with awesome specials like the M-F, 2-4pm pizza upgrade special, or the Tuesday buy 1 get one subs, or our daily happy hours. And as always, keep those comments coming. Every suggestion and comment gets read and we often make changes based around comments if enough people share the same opinion. Thanks again!